1. How does the Trial membership work?

   • We offer a low cost trial membership that is good for a specified number of days.
   • Trial memberships upgrade automatically to the standard monthly membership unless you cancel within the trial period.
   • Please refer to the Terms and Conditions for further information

2. How do I know my membership was cancelled?

   • You will receive a confirmation email to the email address on your account at the time of cancelation.
   • Upon cancelation, there will be no further charges to your account.
   • Your membership will expire 30 days from your last bill date.
   • Upon expiration, your membership will revert to Free status and you can upgrade at any time

3. I cancelled but you are still billing me.

   This is embarassing. Please submit a trouble ticket and our customer service center will correct the problem immediately.
   
   Thank you for your patience and we apologize for this inconvenience.

1. How do I make my profile inactive?

   You can make your profile inactive by going to the Profile Settings in the "My Account section" of the site.

1. I just signed up and have not received my login information.

   • Your login information was sent to the email address you signed up with.
   • Try checking the spam or junk folder.
   • If you know the email address that you joined with, we can resend the email. :)
   • If you are still having problems, simply contact us.

2. How do I change the email address or password on my account?

   • If you know your login information, simply go to the My Account section of the site.
   • If you do not know your login information, first retrieve your password here and then login to the My Account section of the site.

Billing Support

Other Issues and Technical Support